Old Elm Store




 

 

Shipping, Payment and Returns

Shipping

? Orders for instock items placed by 1:00 PM CST are normally shipped the same day.
? We ship UPS Ground. Other expedited shipping options are available at an additional charge. Please contact us for information.
? Shipping costs are based on your order total. The rates are as follows:
$.01 thru $25.00 $12.95
$25.01 thru $50.00 $15.95
$50.01 thru $75.00 $17.95
$75.01 thru $100.00 FREE!
Please note: Heavy, bulky items will have an additional charge as stated in their item descriptions.
 

Payment

We accept Visa, MasterCard and Discover.
 

Returns

100% customer satisfaction is our goal. Sometimes an item you ordered isn't what you thought it would be. If you would like to return an item, please contact us within 30 days of purchase. We can offer you a credit towards another purchase or a refund.
All returns must be in original condition in the original packaging. We cannot refund shipping charges.
Please call us at 1-800-785-3304 if you need to return an item. We will give you directions on how to return your item to us.
Credit will be issued after the returned item is inspected. Used items, items not returned in their original packaging, and unauthorized returns may result in refusal of refund or partial credit.

If you have received a damaged item, please call us at 1-800-785-3304 within 5 days of receipt. Please keep the packaging and boxes in case they are needed for inspection.

If you have missing items, please call us at 1-800-785-3304. It may take a number of days to go through the tracking procedures and warehouse verifications. You may or may not be contacted by the shipping company.

 
Terms and Policies subject to change without notice.
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Old Elm Store
W227 N6225 Sussex Road
Sussex, WI 53089
United States
Ph: 262-786-3304
e-mail: dsattler@reinders.com
 
 
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